.navo-chat{--chat-bg:#111214;--chat-panel:#191b1f;--chat-line:#30343a;--chat-text:#f2f2f2;--chat-muted:#a6abb3;--chat-gold:#eab844;position:fixed;z-index:40;right:24px;bottom:22px;color:var(--chat-text);font-family:Manrope,Arial,sans-serif}
.navo-chat button,.navo-chat input,.navo-chat textarea{font:inherit}
.navo-chat-panel{position:absolute;right:0;bottom:78px;display:flex;flex-direction:column;width:min(420px,calc(100vw - 32px));height:min(650px,calc(100dvh - 130px));min-height:410px;background:var(--chat-bg);border:1px solid #393c41;border-radius:20px;box-shadow:0 24px 75px #000b;overflow:hidden;animation:navoChatOpen .2s ease-out}
.navo-chat-panel[hidden]{display:none}
@keyframes navoChatOpen{from{opacity:0;transform:translateY(10px) scale(.985)}to{opacity:1;transform:none}}
.navo-chat-head{display:flex;align-items:center;gap:12px;min-height:76px;padding:12px 15px;border-bottom:1px solid var(--chat-line)}
.navo-chat-mark{display:grid;place-items:center;flex:none;width:45px;height:45px;border:1px solid #725824;border-radius:50%;background:#090909;overflow:hidden}.navo-chat-mark img{display:block;width:100%;height:100%;object-fit:cover;border-radius:50%}
.navo-chat-heading{display:grid;gap:4px;min-width:0}.navo-chat-heading strong{font-size:16px;letter-spacing:.3px}.navo-chat-heading>span{font-size:11px;color:var(--chat-muted)}
.navo-chat-status{display:flex;align-items:center;gap:7px}.navo-chat-status i{width:8px;height:8px;border-radius:50%;background:var(--chat-gold);box-shadow:0 0 9px #eab84477}
.navo-chat-tools{display:flex;align-items:center;gap:5px;margin-left:auto}.navo-chat-tools button{display:grid;place-items:center;width:34px;height:36px;padding:0;border:0;background:transparent;color:#b4bac2;font-size:22px;cursor:pointer;border-radius:8px}.navo-chat-tools button:hover,.navo-chat-tools button:focus-visible{background:#ffffff12;color:#fff;outline:2px solid var(--chat-gold);outline-offset:1px}.navo-chat-sound{font-size:17px!important}
.navo-chat-content{display:flex;flex:1;flex-direction:column;min-height:0;padding:16px 14px 12px;overflow:hidden}.navo-chat-transcript{display:flex;flex:0 1 auto;flex-direction:column;gap:12px;min-height:76px;max-height:34%;overflow-y:auto;overscroll-behavior:contain;padding:1px 0 12px;scrollbar-color:#555 transparent;scrollbar-width:thin}
.navo-chat-message{width:fit-content;max-width:94%;padding:13px 15px 9px;border-radius:17px;font-size:14px;line-height:1.55;overflow-wrap:anywhere}.navo-chat-message p{margin:0}.navo-chat-message time{display:block;margin-top:5px;color:var(--chat-muted);font-size:10px}.navo-chat-message-bot{align-self:flex-start;background:var(--chat-panel);border:1px solid var(--chat-gold);border-top-left-radius:5px}.navo-chat-message-visitor{align-self:flex-end;background:#41351c;border:1px solid #7a6028;border-top-right-radius:5px}.navo-chat-prompts{display:flex;flex:1 1 auto;flex-direction:column;align-items:stretch;gap:8px;min-height:76px;max-height:210px;margin-top:7px;padding:2px 5px 5px 0;overflow-y:auto;overscroll-behavior-y:contain;scrollbar-color:#666 transparent;scrollbar-width:thin}.navo-chat-prompts::-webkit-scrollbar{width:5px}.navo-chat-prompts::-webkit-scrollbar-thumb{background:#666;border-radius:5px}.navo-chat-prompts::-webkit-scrollbar-track{background:transparent}.navo-chat-prompt{flex:none;width:fit-content;max-width:100%;padding:9px 12px;border:1px solid #343941;border-radius:999px;background:#191b1f;color:#e9eaec;text-align:left;font-size:11px;line-height:1.3;cursor:pointer;transition:border-color .18s ease,background-color .18s ease}.navo-chat-prompt:hover,.navo-chat-prompt:focus-visible{border-color:var(--chat-gold);background:#26221a;outline:none}
.navo-chat-form{padding:12px 13px 10px;border-top:1px solid var(--chat-line);background:#121315}.navo-chat-contact-fields{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-bottom:9px}.navo-chat-contact-fields input{min-width:0;height:35px;padding:7px 10px;border:1px solid #363a40;border-radius:7px;background:#0d0e10;color:var(--chat-text);font-size:11px;outline:none}.navo-chat-contact-fields input::placeholder,.navo-chat-compose textarea::placeholder{color:#858a92}.navo-chat-contact-fields input:focus,.navo-chat-compose textarea:focus{border-color:var(--chat-gold);box-shadow:0 0 0 2px #eab84425}
.navo-chat-compose{display:flex;align-items:flex-end;gap:8px}.navo-chat-compose textarea{flex:1;min-height:45px;max-height:112px;resize:none;padding:11px 12px;border:1px solid #373b41;border-radius:14px;background:#0e0f11;color:var(--chat-text);font-size:13px;line-height:1.4;outline:none}.navo-chat-send{display:grid;place-items:center;flex:none;width:45px;height:45px;border:1px solid var(--chat-gold);border-radius:50%;background:var(--chat-gold);color:#131313;font-size:19px;cursor:pointer;transition:transform .18s ease,filter .18s ease}.navo-chat-send:hover{filter:brightness(1.08);transform:translateY(-1px)}.navo-chat-send:disabled{opacity:.6;cursor:wait;transform:none}.navo-chat-sound-note{margin:7px 0 0;color:#747982;font-size:9px}.navo-chat-attach-link{display:inline-block;margin-top:5px;color:#d6b55f;font-size:10px;text-decoration:underline;text-underline-offset:2px}.navo-chat-privacy{margin:6px 0 0;color:#81858d;font-size:9px;line-height:1.4}.navo-chat-privacy a,.navo-chat-contact-link{color:var(--chat-gold);text-decoration:underline;text-underline-offset:2px}.navo-chat-feedback{margin:8px 0 0;color:#d4d6da;font-size:11px;line-height:1.5}.navo-chat-feedback[hidden],.navo-chat-contact-link[hidden]{display:none}.navo-chat-contact-link{display:inline-block;margin-top:6px;font-size:11px}.navo-chat-sender,.navo-chat-sr-only{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}
.navo-chat-launcher{position:relative;display:flex;align-items:center;justify-content:center;gap:9px;min-height:54px;padding:0 19px;border:1px solid #f0c95f;border-radius:999px;background:var(--chat-gold);color:#111;box-shadow:0 8px 28px #0008;font-size:13px;font-weight:800;cursor:pointer;transition:filter .18s ease,transform .18s ease}
.navo-chat-launcher:hover,.navo-chat-launcher:focus-visible{filter:brightness(1.08);transform:translateY(-2px);outline:2px solid #fff;outline-offset:2px}.navo-chat-launcher-icon{display:grid;place-items:center;width:31px;height:31px;flex:none;border:1px solid #15130f35;border-radius:50%;background:#15130f12}.navo-chat-launcher-icon svg{display:block;width:19px;height:19px;fill:none;stroke:#17130a;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.navo-chat-launcher>i{position:absolute;top:1px;right:1px;width:9px;height:9px;border-radius:50%;background:#f3dc9e;border:2px solid var(--chat-gold)}
.navo-chat-launcher.navo-chat-attention{animation:navoChatAttention 1.5s ease-in-out}
@keyframes navoChatAttention{0%,100%{box-shadow:0 8px 28px #0008,0 0 0 0 #eab84400}20%,60%{box-shadow:0 8px 28px #0008,0 0 0 8px #eab84455}40%,80%{box-shadow:0 8px 28px #0008,0 0 0 3px #eab84430}}
@media(max-width:600px){.navo-chat{right:12px;bottom:82px}.navo-chat-panel{position:fixed;right:10px;bottom:145px;width:calc(100vw - 20px);height:min(650px,calc(100dvh - 175px));min-height:360px;border-radius:17px}.navo-chat-launcher{min-height:48px;padding:0 15px;font-size:12px}.navo-chat-content{padding:13px 12px 10px}.navo-chat-head{min-height:68px;padding:10px 12px}.navo-chat-message{font-size:13px}.navo-chat-prompt{font-size:10px;padding:8px 10px}.navo-chat-prompts{max-height:190px}}
@media(max-width:380px){.navo-chat-contact-fields{grid-template-columns:1fr}.navo-chat-contact-fields input{height:33px}.navo-chat-panel{min-height:340px}.navo-chat-tools button{width:30px}}
@media(prefers-reduced-motion:reduce){.navo-chat-panel{animation:none}.navo-chat-launcher{animation:none;transition:none}.navo-chat-prompt,.navo-chat-send{transition:none}}

/* The FAQ answers first; contact details are requested only after an explicit choice. */
.navo-chat-panel .navo-chat-form[hidden],.navo-chat-panel .navo-chat-contact-cta[hidden]{display:none!important}
.navo-chat-mark{position:relative;width:45px;height:45px;overflow:hidden}
.navo-chat-mark img{display:block;width:100%;height:100%;max-width:100%;max-height:100%;object-fit:cover;object-position:center;border-radius:50%;overflow:hidden}
.navo-chat-message p{white-space:pre-line}
.navo-chat-actions{display:flex;flex-wrap:wrap;gap:6px;margin-top:9px}
.navo-chat-action{display:inline-flex;align-items:center;min-height:29px;padding:6px 9px;border:1px solid #6e5727;border-radius:8px;background:#211d14;color:#f0c457;text-decoration:none;font-size:10px;font-weight:700;line-height:1.3;cursor:pointer}
.navo-chat-action:hover,.navo-chat-action:focus-visible{background:#332918;border-color:#f0c457;outline:2px solid #eab84433;outline-offset:1px}
.navo-chat-contact-cta{flex:none;padding:10px 13px 12px;border-top:1px solid var(--chat-line);background:#121315}
.navo-chat-contact-cta p{margin:0 0 8px;color:#aeb2b9;font-size:11px;line-height:1.45}
.navo-chat-start-contact{width:100%;min-height:39px;padding:9px 12px;border:1px solid #f0c457;border-radius:7px;background:var(--chat-gold);color:#15120a;font-size:12px;font-weight:800;cursor:pointer;transition:filter .18s ease,transform .18s ease}
.navo-chat-start-contact:hover,.navo-chat-start-contact:focus-visible{filter:brightness(1.08);transform:translateY(-1px);outline:2px solid #fff;outline-offset:2px}
.navo-chat-form[hidden]{display:none!important}
.navo-chat-form .navo-chat-contact-fields{margin-bottom:8px}
.navo-chat-field{display:grid;gap:4px;min-width:0}
.navo-chat-field label{color:#aeb2b9;font-size:10px;line-height:1.3}
.navo-chat-contact-fields input{height:34px}
.navo-chat-back{margin-top:7px;padding:0;border:0;background:transparent;color:#d6b55f;font-size:10px;text-decoration:underline;text-underline-offset:2px;cursor:pointer}
.navo-chat-back:hover,.navo-chat-back:focus-visible{color:#ffe18a;outline:2px solid #eab844;outline-offset:3px}
.navo-chat-form .navo-chat-sound-note{margin-top:5px}
.navo-chat-form .navo-chat-attach-link{margin-top:5px}
.navo-chat-form .navo-chat-privacy{margin-top:5px}
.navo-chat-content{gap:9px}
.navo-chat-transcript{flex:1 1 0;min-height:0;max-height:none;padding-bottom:5px}
.navo-chat-faq{position:relative;z-index:5;flex:none;min-width:0}
.navo-chat-faq>summary{display:flex;align-items:center;justify-content:space-between;min-height:34px;padding:7px 10px;border:1px solid #343941;border-radius:8px;background:#17191c;color:#aeb2b9;font-size:10px;font-weight:700;cursor:pointer;list-style:none}
.navo-chat-faq>summary::-webkit-details-marker{display:none}
.navo-chat-faq>summary::after{content:'⌃';color:var(--chat-gold);font-size:16px;line-height:1;transform:rotate(180deg);transition:transform .15s ease}
.navo-chat-faq[open]>summary{border-color:#76602e;color:#f1d284}
.navo-chat-faq[open]>summary::after{transform:rotate(0)}
.navo-chat-prompts{display:none;position:absolute;right:0;bottom:100%;left:0;z-index:8;max-height:min(190px,calc(100dvh - 245px));min-height:0;margin:0;padding:9px;border:1px solid #48413a;border-radius:11px;background:#151619;box-shadow:0 12px 34px #000c;overflow-y:auto}
.navo-chat-faq[open]>.navo-chat-prompts{display:flex}
.navo-chat-prompt{font-size:11px}
.navo-chat-start-contact{appearance:none;display:block;box-sizing:border-box;font:inherit}
@media(max-width:380px){.navo-chat-contact-fields{grid-template-columns:1fr}.navo-chat-field{grid-column:1}.navo-chat-contact-fields input{height:34px}}

/* Keep the FAQ popover aligned to the chat panel and give every prompt room to wrap. */
.navo-chat-content{position:relative;overflow:visible}
.navo-chat-ask-form{display:flex;flex:none;align-items:stretch;gap:7px;min-width:0;margin:0 0 2px}
.navo-chat-ask-input{box-sizing:border-box;flex:1;min-width:0;height:42px;padding:9px 12px;border:1px solid #363a40;border-radius:9px;background:#0e0f11;color:var(--chat-text);font-size:12px;line-height:1.35;outline:none}
.navo-chat-ask-input::placeholder{color:#858a92}
.navo-chat-ask-input:focus{border-color:var(--chat-gold);box-shadow:0 0 0 2px #eab84425}
.navo-chat-ask-submit{display:grid;place-items:center;box-sizing:border-box;flex:none;width:42px;height:42px;border:1px solid var(--chat-gold);border-radius:9px;background:var(--chat-gold);color:#17130a;font-size:20px;font-weight:800;cursor:pointer}
.navo-chat-ask-submit:disabled{opacity:.6;cursor:wait}
.navo-chat-prompts{box-sizing:border-box;right:0;bottom:calc(100% + 8px);left:0;max-height:min(250px,calc(100dvh - 230px));padding:10px;gap:7px;overflow-x:hidden;overflow-y:auto}
.navo-chat-prompt{box-sizing:border-box;display:block;flex:none;width:100%;max-width:100%;min-width:0;padding:10px 12px;white-space:normal;overflow-wrap:anywhere;word-break:normal;line-height:1.4}
@media(max-width:600px){.navo-chat-ask-form{gap:6px}.navo-chat-ask-input{height:40px;padding:8px 10px;font-size:11px}.navo-chat-ask-submit{width:40px;height:40px}.navo-chat-prompts{max-height:min(220px,calc(100dvh - 230px));padding:8px}.navo-chat-prompt{padding:9px 10px}}
@media(prefers-reduced-motion:reduce){.navo-chat-ask-submit{transition:none}}
@media(prefers-reduced-motion:reduce){.navo-chat-launcher.navo-chat-attention{animation:none;outline:2px solid var(--chat-gold);outline-offset:4px;box-shadow:0 8px 28px #0008,0 0 0 5px #eab84444}}